Essential Duties
Application Monitoring & Incident Support
· Monitor application health and performance using enterprise monitoring tools.
· Respond to and log incidents and service requests in the ticketing system.
· Perform basic incident triage and gather relevant logs and system information for troubleshooting.
· Escalate incidents to Senior Application Support Engineer or the Lead when necessary.
· Ensure accurate documentation and status updates for all assigned tickets.
Application Support & Technical Assistance
· Assist in troubleshooting issues related to Java-based enterprise applications and integrations.
· Review application logs and system alerts to identify potential system issues.
· Support applications running on Linux environments and Oracle or other relational databases.
· Assist senior team members in diagnosing application errors and system performance issues.
· Participate in routine system health checks and monitoring activities.
Release Support, Documentation & Learning
· Assist in validating application functionality during application releases, upgrades,



and maintenance windows.
· Support documentation of troubleshooting procedures, operational steps, and knowledge base articles.
· Participate in team knowledge sharing and training activities.
· Follow established operational procedures and support continuous improvement initiatives.

Compentencies
• Basic understanding of enterprise application support processes.
• Basic working knowledge of Java-based applications and web technologies.
• Basic knowledge of SQL and relational databases such as Oracle.
• Familiarity with Linux operating systems and application logs.
• Robust analytical and problem-solving skills.
• Good communication and collaboration skills when working with technical teams.
• Ability to follow defined processes and escalate issues appropriately.
• Willingness to learn modern technologies including AI-enabled and automation-driven platforms.

Qualifications
Education and Ex

📌 Application Support Engineer (Navi Mumbai)
🏢 GIA (Gemological Institute of America)
📍 Navi Mumbai