Job Description

- Greet and welcome guests upon arrival, ensuring a warm and qualified first impression
- Assist guests with check-in and check-out procedures while maintaining efficiency and courtesy
- Address guest inquiries and requests promptly, providing accurate information about hotel amenities, services, and local attractions
- Resolve guest concerns and complaints professionally, escalating complex issues to management when necessary
- Coordinate with various hotel departments (housekeeping, maintenance, food and beverage) to fulfill guest requests and ensure seamless service delivery
- Maintain detailed guest profiles and preferences in the property management system to personalize future visits
- Provide concierge services, including restaurant reservations, transportation arrangements, and local recommendations
- Monitor guest satisfaction levels and gather feedback to identify opportunities for service improvement
- Ensure compliance with hotel policies, procedures, and service standards at all times
- Assist with special requests and arrangements for events,



celebrations, or specific guest needs
- Communicate effectively with team members to ensure consistent and coordinated guest service
- Maintain a professional appearance and demeanor while representing the Fairmont brand
- Support the front office team during peak periods and special events

Qualifications

**Required Qualifications:**

- High school diploma or equivalent
- 1-2 years of guest service or hospitality experience
- Excellent communication and interpersonal skills
- Proficiency in English; additional languages are a plus
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible hours, including weekends and holidays
- Proficiency with property management systems and standard computer applications

Additional Information

WHAT IS IN IT FOR YOU:

- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities

📌 Guest Relation Associate - Fairmont Agra (India)
🏢 AccorHotel
📍 India