About the role
You'll work inside the team that looks after MoEngage's enterprise accounts across the Middle East, Turkey and Africa — banks, retailers, telcos and fintechs. This is a customer-facing internship. You'll be paired with a Senior Account Manager, shadowing them on live accounts at first and taking over pieces of the relationship as you find your feet.
There's a high chance of conversion to a full time role. We hire this internship with a permanent Account Manager seat in mind, and the programme is structured to get you there.
What you'll do
- Join customer calls with your mentor — first to observe and recap, later to run parts of the agenda yourself
- Support 2–3 named accounts alongside your Senior AM: check-ins, adoption nudges, escalation follow-through
- Build account health reporting on usage, campaign performance and adoption, and flag what looks off
- Prepare QBR material — pull the data, draft the narrative, present a section with your mentor in the room
- Draft customer emails and recommendations for review before they go out
- Keep tickets,
feature requests and CRM records current across the portfolio
How you'll be supported
Every account you touch has a Senior AM on it. Nothing reaches a customer unreviewed in the early weeks. Weekly 1:1s, structured platform onboarding, and a mid-term review where we tell you plainly where you stand on conversion.
Who we're looking for
- Final-year student or recent graduate — business, marketing, analytics or engineering
- Comfortable talking to senior stakeholders you've just met
- Solid with spreadsheets; writes clearly and briefly
- Organised enough to juggle several accounts with light supervision
- Fluent English
- Willing to work hours that overlap with META customers
Nice to have: Prior customer-facing work, CRM or marketing automation exposure.
What you get: Real enterprise customers from week one, a named mentor, and a strong shot at a full-time Account Manager role.