About Netchex
Netchex is a leading HR, payroll, and workforce management platform trusted by thousands of businesses across the U.S. Our mission is simple: make HR and payroll easier through intuitive, intelligent software.
We’re a remote‑first team of builders, problem‑solvers, and people‑focused innovators — and we’re just getting started.
Summary of the Role
The Tax Operations Specialist plays a critical role in supporting the accuracy, completeness, and efficiency of payroll tax operations by executing high-volume, process-driven tasks. This role partners closely with the US-based Tax Operations team to ensure required tax data, documentation, and account setup activities are completed timely and in alignment with compliance standards. This position focuses on non-client-facing, backend operational work, enabling the onshore team to prioritize complex issue resolution, compliance decisions, and client interaction.
Key Responsibilities
• Request and track missing tax account numbers from internal systems and client records.
• Request, process,
and manage POA documentation on behalf of clients.
• Request, validate, and maintain TPA forms.
• Follow up on tax verification documentation to ensure completeness and accuracy.
• Triage incoming tax-related mail and create system cases as needed.
• Update and maintain tax account details within Salesforce and internal systems.
• Process refunds for funds that cannot be remitted due to incomplete account setup.
• Support data accuracy and completeness to enable timely tax filings.
• Maintain documentation and records in accordance with internal compliance standards.
• Collaborate with US-based teams to ensure work is completed within defined SLAs.
• Flag recurring process gaps or workflow issues to the onshore team lead for review.
What We’re Looking For
• 1–3 years of experience in data processing, back-office operations, or support roles — Payroll, HCM or Finance background preferred.
• Robust attentio
📌 Tax Operations Specialist (India)
🏢 Netchex
📍 India