Job Description

Customer Support Manager (Chat & Voice) | SunCrypto | Jaipur |

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Full-time, on-site | 3–5 years managing a team

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This is a people-management role. You will supervise, coach and lead our Customer Support Executives and team leads, own their performance reports, and be accountable for the team‘s numbers. This is not a customer support executive or agent position, we are hiring the person who runs the team. If you have not managed a support team before, this role is not the right fit.

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We are looking for a hands-on Customer Support Manager to own our end-to-end support function, chat, voice and ticketing, for one of India‘s leading FIU-IND registered Indian cryptocurrency exchanges. You will run the floor, coach the team, own the numbers, and fix the problems behind the tickets, not just answer them.

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About SunCrypto

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SunCrypto is an FIU-IND registered Indian cryptocurrency exchange headquartered in Jaipur, offering spot trading, perpetual futures, Crypto SIP, staking and OTC to a large, always-on user base.



Support is where our customers‘ trust is won or lost, often at 2 a.m. during a market move. This role reports to the Head of Operations.

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The role

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You will manage the customer support team (team leads and executives) across chat, voice and ticketing. You must understand crypto trading, wallets, KYC and exchange operations well enough to lead a team that delivers quick, accurate and compliant resolutions to demanding customers, and you must be proactive: we want a leader who notices problems in the data and on the floor and fixes them before anyone asks.

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What you will own

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Team leadership

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- Lead, mentor and manage the day-to-day performance of the support team across chat and voice, including shift planning and roster management for 24×7 coverage.
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- Hire, train and onboard new executives; build a bench of team leads and senior agents so the floor never depends on one person.
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- Set cle

📌 Customer Support Manager (Pragpura)
🏢 Suncrypto
📍 Pragpura