Everseen: A leader in vision AI solutions for the world’s leading retailers.
The Role
As a Quality Analyst Reporting, you will be responsible for monitoring, evaluating, and improving the quality of Reporting interactions to ensure a high level of operational excellence. You will work closely with Quality Analyst, Data & Reporting Managers, Subject Matter Experts (SMEs), and Operations teams to conduct quality audits, provide actionable feedback, identify improvement opportunities on evolving processes, tools, and ensure adherence to support processes, quality standards, and service level expectations. Act as a subject matter expert for quality processes, supporting audits, compliance reviews, and customer-facing quality initiatives. You will be responsible for creating Dashboards and reports of Quality checks.
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Key Responsibilities
1. Intelligent Risk-Based Auditing
• Targeted Sampling: Shift away from traditional random 10% sampling to design and execute a risk-based sampling model driven by historical error metrics.
• Efficiency Optimization:
Focus expert auditing resources exclusively on high-probability error transactions (e.g., complex multi-item checkouts, tenured anomalies, or edge cases flagged by AI).
2. In-Line Guardrails & Feedback Loops
• Partner with the Technical Project Co-ordinator and Systems Engineering teams to design real-time feedback loops and automated validation gates directly within core auditing tools (GRIME and ASGARD).
• Stop data discrepancies at the entry point, ensuring errors are flagged and corrected before they exit the primary audit phase.
3. Data Quality & Root Cause Analysis (RCA)
• Systemic Issue Diagnostic: Conduct deep-dive Root Cause Analysis (RCA) on recurring database discrepancies to isolate underlying drivers (e.g., software tool lag, vague annotation guidelines, or ML model classification gaps).