Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Associate Support Analyst - Job Description
Genesys is looking for a junior Salesforce support technical resource experienced in supporting Sales and Service modules. This is a fast paced and highly collaborative workplace with many moving pieces. We are looking for an Analyst with skills in customer support who wants to make a difference in the solution.



This role will be part of a team working to provide application support and maintenance to CRM users and interface with application development teams to maintain awareness of new application deployments

Responsibilities:
• Provide application support for Salesforce applications (Sales Cloud, Service Cloud, CPQ)
• Develop and/or enhance existing codes/programs within estimated plans. Unit test and deploy the developed features in QA instance
• Work with other developers and end-users to resolve support issues
• Reproduce and fix defects
• Perform IT testing and integration testing
• Perform IT policy and process documentation

Required Skills & Experience:
• Bachelor’s Degree
• Minimum of 1 year of Salesforce administration, System Support, and/or System Administration
• Good analytical, debugging, and communication skills
• Knowledge in CRM concepts and experience in Salesforce configuration, admin, and customization
• Salesforce Apex, Triggers, Visualforce, SOQL and configuration skills
• Previous experience in working as a support analyst
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Wor

📌 Associate Support Analyst (Chennai)
🏢 Genesys
📍 Chennai