About this role:
Wells Fargo is seeking a Lead Fraud & Claims Operations Representative

In this role, you will:
• Support performance and overall effectiveness of team as well as cross-group operational tasks

• Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations

• Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products

• Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team

• Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams

• Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims

Required Qualifications:
• 2+ years of customer service, financial services, fraud, or investigations experience,



or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:
• Expert knowledge of Reg E Advanced / Expert knowledge of VISA Operating Rules & Chargeback Guidelines

• University degree in Business or related discipline.

• Strong analytical skills.

• Solid Communication Skills

Job Expectations:
• SME level knowledge of Signature fraud / Signature non-fraud / Dispute response

• Strong project management skills

• Excellent verbal, written, and interpersonal communication skills

• Ability to facilitate training or present information to an audience

• Ability to learn quickly and transfer knowledge

• Knowledge of lean and six sigma tools and techniques

• Experience of drafting Statement of Work and creating process maps and process flows

• Ability to facilitate new learnings to staff

📌 Lead Fraud (Bengaluru)
🏢 Wells Fargo
📍 Bengaluru