Duties and Responsibilities:

• Review customer requests received in bulk for enrollment additions, terminations and change to ensure compliance with contractual terms and risk guidelines.

• Handling unformatted Excel files by converting them into a standardized format, uploading them to client applications, and reviewing for any errors.

• Communicate with PA or internal departments to resolve discrepancies or obtain missing information via email.

• Meet individual and team productivity targets while maintaining accuracy, service quality, and customer data privacy.

• Manage daily work queues effectively to meet service level metrics.

• Collaborate as a team player by offering and receiving feedback, resolving conflicts, supporting colleagues, and providing backup when needed.

• Process applications across various product lines using multiple systems.

Responsibilities
Duties and Responsibilities:

• Review customer requests received in bulk for enrollment additions, terminations and change to ensure compliance with contractual terms and risk guidelines.





• Handling unformatted Excel files by converting them into a standardized format, uploading them to client applications, and reviewing for any errors.

• Communicate with PA or internal departments to resolve discrepancies or obtain missing information via email.

• Meet individual and team productivity targets while maintaining accuracy, service quality, and customer data privacy.

• Manage daily work queues effectively to meet service level metrics.

• Collaborate as a team player by offering and receiving feedback, resolving conflicts, supporting colleagues, and providing backup when needed.

• Process applications across various product lines using multiple systems.

Qualifications
Required Knowledge, Skills, Abilities and/or Related Experience

• Bachelor’s degree with basic computer literacy.

• Working knowledge of Microsoft Office, especially Outlook and Excel.

• Preference for candidates with experie

📌 Backfill Hiring (Noida)
🏢 EXL
📍 Noida