At Precisely, we're not just building software — we're shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here — it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you're ready to do meaningful work at the intersection of AI and data — and help define what's possible — we'd love for you to apply

Overview:

Precisely Support Engineers drive to solve complex issues and develop unique solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their Precisely Data Integration investments,



including Precisely Connect products and Sterling B2B Integrator. Robust problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.

Shift Requirement: This position supports global customers and requires working rotational shifts, including night shifts.

What you will do:

• Provide world class technical support over the phone, email, and remote desktop connections, including meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.

• Address and resolve issues quickly and effectively to ensure customer satisfaction.

• Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.

• Understand the complexities of enterprise systems and determine if the cause of an issue is within the product, third-party libraries, user-developed code or job

📌 Support Engineer (Bengaluru)
🏢 Precisely International Jobs
📍 Bengaluru