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The Senior Manager, Client Projects is a senior management role, responsible for developing and directing the planning / strategic planning of multiple projects related to client implementation.
This role oversees the coordination and management of employees and resources required to successfully complete client implementation projects, from initiation to completion within budget and on time, using either a waterfall or agile methodology.
This senior management role fosters a culture of collaboration and innovation across their teams focused on achieving operational excellence.
Key responsibilities:• Oversees the execution and completion of client implementation projects.
• Oversees people who lead standard to complex projects supporting the company-client relationship, ensuring customer satisfaction.
• Provides budget analysis, labor planning, and coordination of activities between client and company employees.
• Monitors project completion from initiation through delivery to meet revenue and cost projections.
• Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems, or system integration projects or engagements.
• Serves as a mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of recent or existing solutions to clients.
• Determines and defines client implementation project scope and objectives.
• Prepares budget based on scope of work and resource requirements.
• Creates the project management plan based on requirements and obtain sign off.
• Tracks standard to complex projects cost to monitor compli