Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our cutting-edge company and help us improve the lives of people and animals everywhere. Apply today
Job Details
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency.
Mandatory local laws shall also prevail.
Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment-related needs.
Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
Escalates non-standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations.
.
High School Dipl
📌 Representative Customer Service (Pune)
🏢 Cencora
📍 Pune