Job Description – Account Manager | General Staffing
Industry: Staffing & Workforce Solutions
Experience: 4–8 Years
Location: Kolkata, Salt Lake
Employment Type: Full time
Role Overview
We are looking for an experienced Account Manager – General Staffing to manage end-to-end staffing accounts across blue-collar, white-collar and frontline workforce segments.
The role will own the complete client relationship and operational delivery cycle, including client requirements, manpower deployment, onboarding, attendance, payroll, billing, compliance, employee engagement, issue resolution and exits.
The Account Manager will also manage and coordinate the mapped HR Operations team members to ensure smooth delivery across assigned client accounts.
Key Responsibilities
1. Client Relationship & Account Ownership
• Own day-to-day relationships with assigned staffing clients.
• Act as the key escalation and coordination point for client HR and business teams.
• Understand client workforce requirements, operational challenges and service expectations.
• Conduct regular client reviews and proactive connects.
• Build long-term client relationships and identify opportunities for account growth.
2. Workforce Requirement Management
• Manage the complete client requirement lifecycle from demand generation to deployment and closure.
• Coordinate with sourcing/recruitment teams for fulfilment of manpower requirements.
• Track open positions, deployment targets, joining ratios, replacements and attrition.
• Monitor manpower availability and deployment against client requirements.
• Ensure agreed recruitment/deployment TATs are achieved.
3. HR Ops Team Management
• Manage the mapped HR Operations team supporting assigned clients.
• Monitor daily operational activities and pending employee/client requirements.
• Ensure timely resolution of employee queries and grievances.
• Review tickets, escalations, onboarding and exit-related activities.