Job Description Summary
A regional leadership role responsible for managing workplace operations, people, suppliers, budgets, and compliance across a multi-site portfolio. The position focuses on delivering a best-in-class workplace experience while ensuring operational efficiency, client satisfaction, and service excellence.
Job Description
Role Purpose
As a key member of a global team, responsible for service delivery and ownership of the appropriate defined geographical region of the Client’s estate, ensuring services are delivered to agreed contractual service quality, commercial and compliance requirements.
Key Interfaces
Client Workplace Director(s), dedicated Service Partner Account-based team (Regional Workplace Managers, Workplace Managers and other team members), Client colleagues, contracted third party service providers and Platform team members.
Responsibilities
Leadership
• To be the visible leader of the Workplace team across the defined geographical region of the portfolio.
• To own and be accountable for the working environments within the region, to ensure a consistent high quality workplace experience for colleagues and visitors at all times.
• Line management of the Workplace Managers across the region, ensuring full compliance with both Service Partner processes and expectations and client requirements as these may change from time to time.
• Lead, coach and develop Workplace Managers and facilitate their cross collaboration, promoting consistent leadership capability, operational excellence, succession planning and a culture of continuous improvement across the region.
• To understand and live the client's values at all times, to be able to articulate what they mean and how they are applied in the execution of RWM responsibilities, and to ensure that all members of the regional team are able to do the same.
• To understand, commit to, uphold and be able to articulate the Operating Principles of this Agre