Why Work Here

• Headquarters is in Charlotte, NC

• Recently expanded to nearshore

• isolved ranked for SMB Payroll in 2023 Sapient Report

• Voted top places to work in USA 2025

Job Description

The Dynamics Administrator supports the configuration, administration, and day-to-day maintenance of our Microsoft Dynamics 365 Customer Service workplace. Based in our India office and working under the direction of and in partnership with the US-based Dynamics Administrator, this role helps execute process updates, build and test configurations, support existing integrations and automations, and maintain system documentation. This is a growth-oriented position: the successful candidate will deepen their Dynamics 365 and Power Platform skills over time and take on increasing ownership as they develop

Core Job Duties

• Assist in building and deploying configuration changes (custom fields, forms, views, dashboards, security roles) following established best practices and under guidance from the senior administrator





• Support day-to-day administration of Dynamics 365 Customer Service, including user setup, security roles, and routine maintenance

• Help write and execute test plans and perform system validation testing for new release previews and customizations

• Respond to and triage incoming issues (access, data accuracy, performance), resolving routine items and escalating complex problems to the senior administrator

• Build and maintain simple automations and workflows using Power Automate and the Power Platform

• Work with Dataverse tables, relationships, and data to support configuration, data quality, and reporting needs

• Monitor, troubleshoot, and support existing third-party integrations and data flows, escalating issues that require build or architecture changes

• Assist with data tasks in Excel (cleanup, validation, imports/exports, pivot analysis)

• Create and maintain system documentation, including configuration notes, test cases, and admin/how-t

📌 Dynamics Administrator II (Hyderabad)
🏢 isolved
📍 Hyderabad