NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).
• Answers the customers' contacts via agreed channels and record reported issues.
• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
• Acts as coach & an escalation point for less experienced colleagues• Ideally University education, preferably technical degree or Microsoft certifications
• Experience working on Microsoft Operating Systems local & Hybrid (Office and Remote) administration and Microsoft Office family applications is a plus.
• Experience of providing Hybrid (Office and Remote) IT support• Excellent communication and customer service skills
• This position is only available to those interested in direct staff employment opportunities with NTT DATA Services, Inc. or its subsidiaries.)
Service Desk Associate English
India - Hybrid working (Office and Hybrid (Office and Remote))Market-competitive salary & Benefits
Role Overview
The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.