An IT Support Specialist I is responsible for providing reliable, timely support for common end-user technology issues while building foundational knowledge of systems and processes. They support productivity through clear communication, accurate documentation, and consistent follow-through. Their work ensures employees can rely on technology support to stay focused and productive.

Responsibilities:

• Respond to user tickets (hardware, software, access, device issues).

• Follow documented SOPs and runbooks for all troubleshooting steps.

• Perform initial triage and classification of incidents.

• Document all actions clearly and accurately in tickets.

• Support onboarding and offboarding tasks (account setup, device provisioning).

• Maintain excellent customer communication and expectations.

• Support monitoring,



alert response, and operational checks.

• Escalate complex items to Specialist II or III.

Requirements
• Strong fundamentals in troubleshooting and customer support.

• Ability to strictly follow SOPs and structured processes.

• Clear communication (written and verbal).

• Basic understanding of Windows/macOS, O365/Google Workspace, MFA, VPN, printers, and endpoints.

Benefits
• 5 Days Working

• One Complimentary Meal per Day

• Internet Reimbursement

• Gym Reimbursement

• Group Medical Insurance

• Mental Health support perks

• Relocation Assistance (if Applicable)

📌 ZR_320 _IT Specialist I (India)
🏢 Priority IDC Private
📍 India