JOB DESCRIPTION:
Transfusion Senior Ambassador Primary objective of the position The Transfusion Senior Ambassador is responsible for managing, supervising and providing onsite and remote services to support customers using Abbott products in Blood Screening laboratories. In a highly regulated setting, the Senior Ambassador may work directly with or lead a team of 2 engineers. Working effectively with the sales and support team they resolve escalations and customer issues, both operational and technical, in a timely and compliant way. With a broad range of technical and communication skills they provide tactical and strategic directions to their team. They produce insightful information and reports for internal and external customers. With superior industry knowledge and sophisticated tools, the Senior Ambassador leads from the front line to drive improved laboratory productivity, customer satisfaction and expands the value that Abbott brings to customers as we protect and grow the transfusion business. Major accountabilities • Technical field support, including hardware,



software and scientific applications for Abbott instrument and informatics systems and products used in transfusion medicine • Ensure compliance with corporate / customer requirements and operating procedures • Team leadership and coaching of direct reports • Analyze performance data and support escalation of product performance issues • Utilize sophisticated remote and predictive service tools to minimize customer downtime, compile reports, manage complaints and inform product performance investigations • Manage a timely and effective preventative maintenance program • Ensure territory spare parts inventories are maintained and used efficiently • Align work practices to deliver customer satisfaction and service performance metrics • Identify service sales opportunities and work with the team to develop or close them • Ensure regularly scheduled operational and business review meetings are cond

📌 Senior Ambassador (New Delhi)
🏢 Abbott
📍 New Delhi