Summary

We are seeking a dynamic professional for the CRM – Blended Process role within the IT Services sector. This position is pivotal for managing customer interactions across various channels, ensuring high-quality service delivery while addressing client needs efficiently. The ideal candidate will serve as a primary point of contact, leveraging solid communication abilities to resolve inquiries and foster positive relationships, thereby contributing directly to customer satisfaction and retention goals.

Responsibilities

• Manage and resolve customer queries through voice and non-voice channels with professionalism and efficiency.

• Actively listen to client concerns to accurately understand issues and provide appropriate solutions.

• Demonstrate effective problem-solving skills to address complex customer situations and escalate when necessary.

• Maintain accurate records of customer interactions and transactions using Customer Relationship Management (CRM) tools.





• Utilize strong typing skills to ensure timely and error-free data entry and documentation.

• Deliver exceptional customer service by adhering to company standards and protocols.

Requirements
Requirements:

• Possess a minimum of 6 months of relevant work experience in a customer-facing role.

• Exhibit excellent communication skills with the ability to articulate thoughts clearly and concisely.

• Demonstrate proficiency in active listening techniques to grasp customer needs effectively.

• Show capability in applying problem-solving strategies to overcome service challenges.

• Have a proven track record of using CRM software for managing customer data and interactions.

• Display strong typing proficiency to handle high-volume data entry tasks.

• Maintain a customer service-oriented mindset focused on resolving issues and building rapport.

📌 CRM – BLENDED PROCESS (Thane)
🏢 Vrinda International
📍 Thane