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Job Title
Tech Lead, Client Tech Support Engineering
About your role:As a Client Tech Support Engineering - Sr Professional II, you will play an integral role in providing advanced technical support to our clients. Your contributions will ensure high levels of client satisfaction and support the smooth functioning of our services. This role involves working closely with clients to troubleshoot and resolve complex issues, collaborating with internal teams to enhance support processes, and maintaining detailed documentation.
You will be part of a dedicated team committed to delivering exceptional support experiences to our clients.
What you'll do:
Provide advanced technical support to clients and resolve complex issues in a timely manner.
Collaborate with internal teams to ensure client issues are addressed effectively and efficiently.
Document and track client interactions and solutions in the support database.
Assist in the development and improvement of support processes and tools.
Maintain and update IT support documentation, FAQs, and training materials.
Manage file transfer processes, ensuring secure and effective delivery of files to internal and external stakeholders.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have:
4+ years of experience in technical support and client service
2+ years of experience in troubleshooting technical issues related to hardware, softwar