**Job Purpose and Impact** The Team Manager - Global Travel & Expense Operations will lead a Bengaluru-based team responsible for delivering accurate, timely and employee-focused Travel & Expense (T&E;) support in a global team. The role will oversee operations, ServiceNow T&E; tickets, SAP Concur queries and operational support, such as Dunning, co-ordination on Z-file errors, UCP processes, and other T&E; operational work. The successful candidate will bring strong SAP Concur expertise, a sound accounting background, disciplined people leadership and a strategic mindset. The role is expected to simplify and standardize processes, reduce recurring manual work, resolve root causes, create measurable efficiencies and oversee ServiceNow enhancements that improve T&E; workflows, reporting, knowledge management and the employee experience. **Key Accountabilities** + Lead the day-to-day delivery of Global T&E; operations, establishing clear priorities, ownership, service standards and escalation paths. + Oversee ServiceNow tickets related to T&E;, including intake, categorization, assignment, aging, resolution quality, SLA performance, backlog management and escalations. + Oversee the identification, investigation and timely resolution of Z-file errors, Dunning, UCP Process, Payment queries with a focus on root-cause elimination and prevention of repeat failures. + Monitor operational KPIs and SLAs, ticket volumes; use performance insights to drive corrective actions and continuous improvement. + Bring a strategic and forward-looking mindset to the function, balancing immediate operational delivery with the long-term scalability of Global T&E; operations. + Identify repetitive, manual and non-value-added activities and lead initiatives to simplify, standardize, automate or eliminate them. + Act as the T&E; business lead for ServiceNow enhancements and workflow improvements that support the Global T&E; team.



+ Improve ticket routing, categorization, workflow automation, user experience, knowledge articles and self-service capabilities, and oversee the design and finalization of T&E; metrics dashboards. + Partner with Digital Technology, to resolve system issues and deliver sustainable improvements across Concur, ServiceNow, SAP, JDE and connected processes. + Build team capability across SAP Concur, accounting, ServiceNow, problem solving, process improvement, controls and stakeholder management. + Manage capacity, workload, cross-training, succession planning and business continuity for critical T&E; activities. **Qualifications** + Bachelor's degree in Accounting, Finance, Commerce, Business Administration or a related field, or equivalent practical experience. + 10 or more years of relevant experience in Travel & Expense, finance operations, accounting operations, shared services or a comparable global operational workplace. + Demonstrated people-management experience of 6+ years , including leading, coaching and developing teams in a complex service-delivery environment. + Strong hands-on and functional expertise in SAP Concur Expense, including workflows, exceptions, integrations, deployments and operational support. + Experience managing or overseeing ServiceNow tickets, workflows, reporting and enhancement requirements. + Strong analytical, problem-solving, communication and stakeholder-management skills, with the ability to influence across functions and levels. + Experience with SAP and/or JDE and a strong understanding of ERP interfaces , migrations or decommissioning activities. + Experience building and leading employee-facing support services, including phone-based support channels, case management processes, service metrics and operational governance + Hands-on experience in Power BI and/or Power Apps for dashboard development, data visualization and operational metrics reporting would be an added advantage.

📌 Travel and Expense Team Manager (Bengaluru)
🏢 Cargill
📍 Bengaluru