ROLE DESCRIPTION: Technical Services Specialist – West & Central India

Role Definition Provide technical support to sales team and customers in West & Central India. Conduct research and field trials. Respond to customer’s technical issues and recommend solutions. Cooperate with R&D; to improve products focusing on customer service & species programs for region. Receives instruction, guidance and direction from Manager and other senior professionals.

General

Responsibilities · Partner with Sales team members and distributors to provide technical support in meetings with customers. Assist in identifying additional sales opportunities. Recommend products and solutions to meet customer requirements. Conduct product demonstrations. · Conduct and follow up on market research, field and customer trials. Document trial outcomes and experimental results. · Train sales team members and distributors. Train customers on technical concepts. Prepare program materials and presentations. · Contribute to update and generate product documentation (data sheet, TRS, product presentation,



training material) in coordination with Marketing. Update brochures of products and journal advertisements. Update training materials as they relate to use of existing and recent products in local markets. Translate product documentation and technical papers as needed. · Maintain close relationships across university and research institutes to build technical network to support to customers and sales teams. Participate in symposium, seminar and other technical events to improve reputation of Novus in industry. · Coordinate with R&D; to provide information and product ideas. Actively participate in meetings for global exchange of technical knowledge and alignment of local efforts. Provide technical assistance on trials or other research activities. · Adhere to the Novus Management System (NMS), Novus Integrity System (NIS) and all policies and procedures related to position assignment.

General Guidance

📌 Technical Services Specialist, Poultry – West (India)
🏢 Novus International
📍 India