About the Team

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs across the enterprise and oversees risk ownership across business units, products, and processes.

Within ORM, the Issues & Events Analytics team transforms operational risk data into actionable insights that support executive decision-making, strengthen governance, and drive continuous improvement. The team is also responsible for building AI-enabled solutions for Issues & Events and acting as a bridge between Issues & Events, broader ORM priorities, and enterprise AI and automation initiatives. Furthermore, team develops enterprise reporting capabilities, performs advanced analytics, identifies systemic risk themes, and partners across the organization to improve how operational risk is measured, understood, and managed.
Role Summary

ORM is looking for an Analyst, Issues and Events Analytics, to help drive AI and automation enablement for the Issues & Events team. The role will identify, design,



and support scalable AI-enabled and automation-driven solutions that strengthen operational risk management, improve reporting efficiency, and enhance insight quality.

This role is ideal for someone who combines analytical judgment, operational risk knowledge, and practical technology adoption to solve business problems, build fit-for-purpose solutions, and apply emerging AI capabilities responsibly in a governed workplace.

Reporting directly to the Director, Issues and Events Analytics, you will partner closely with ORM stakeholders, Business Units, Technology, Compliance, and central AI/automation teams to shape use cases, align with enterprise standards, support solution delivery, and promote best practices across the Issues & Events ecosystem.

Responsibilities
The Analyst will:

AI, Automation & Innovation Enablement

• Support the identification, prioritization, and delivery of AI and automation opportunities th

📌 Analyst-Operation Risk Management (Gurugram)
🏢 American Express
📍 Gurugram