NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Lead - Salesforce Commerce Cloud & Salesforce Service Cloud to join our team in Bengaluru, Karnataka, India.
"Technical leadership, solution quality and offshore delivery. Skill:
Salesforce B2C Commerce & Service Cloud: Strong hands-on Salesforce technical lead with experience across B2C Commerce/SFCC, Service Cloud, Apex, LWC, integrations, APIs, data/configuration troubleshooting, deployments and production support, capable of leading complex incident resolution, RCA, code/config reviews and technical governance across both tracks. Candidate should be willing to work in Hybrid mode and also in 2 pm to 11 pm IST shift.

Responsibility:
Should also be able to mentor the support team, coordinate cross-cloud dependencies, drive problem management/automation, and act as the technical escalation point for L2/L3 issues.




Own technical delivery for offshore Salesforce Commerce Cloud support. Must have service cloud experience also from application production support perspective.
Lead triage and resolution of complex incidents/problems, review solution approach and code changes, and ensure quality of fixes and minor enhancements.
Coordinate release/deployment readiness, technical RCA, performance analysis and integration troubleshooting.
Establish coding/support standards, runbooks, monitoring and knowledge practices.
Allocate work, mentor the team, manage technical risks and dependencies, and partner with CA team/client architects for escalations, design decisions and continuous improvement."
About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of th

📌 Technical Lead (Bengaluru)
🏢 NTT DATA Services
📍 Bengaluru