Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
As a Global Quality (GQ) Non-Volatile Memory Quality Reliability Assurance (NVMQRA) Returned Material Authorization (RMA) Failure Analysis (FA) Engineer at Micron Technology, you will perform advanced system-level failure analysis of customer-returned products while leveraging AI-enabled diagnostic tools, data analytics, and automation technologies to accelerate root-cause determination. You will collaborate with cross-functional engineering teams to drive corrective actions, quality improvements, and customer satisfaction initiatives. In addition, you will lead strategic projects focused on AI transformation, process automation, operational excellence, and continuous improvement of Failure Analysis capabilities across the organization.
Responsibilities and Tasks
Perform FA of Customer Returns
• Understand customer failure mode and observed fail conditions
• Perform initial FA, including usage of Agentic-AI tool
• Replicate customer test setting
• Perform Automated Test Equipment (ATE) analysis and interpret results
• Perform detailed fault isolation once failure has been confirmed
• Collaborate with cross-functional resources and support groups to identify root cause and corrective action
• Summarize findings and submit for Component / Firmware / Module FA
Provide FA Diagnostic Reports to Internal Customers
• Verify summarize analysis at electrical and physical level
• Identify potential risks to external customers
• Communicate with respective Business Unit(s) (BU) on potential impact to customers
• Provide formal FA reports with findings
• Provide regular updates through interim reports and conference calls
Manage Communication of FA Results to Internal Team