Job Title:
Vice President - Account MaintenanceWork Type:
PermanentLocation:
Gurugram, India
It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .
Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.
NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.
At NAB India, we’re ramping-up and growing at a very quick pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.
Purpose
The primary goal of this role is to manage and support the operations related to account maintenance and Manual on-boarding. This includes ensuring that the service levels and quality standards are consistently met, aligning with the overarching objectives and values of the organization. The position requires a proactive approach to overseeing these operations, facilitating effective processes, and driving improvements to achieve the desired outcomes.
Key Accountabilities
• Approve, validate, review MyID access and Service NAB approvals to ensure Compliance and Risk requirements are met
• Approve, validate, maintain and manage SAP position and transfers in and out of business - including exiting staff to avoid any breaches
• Manage mandatory compliance learning of the team to ensure compliance requirements are met
• Lead daily operations of the team to ensure all SLA requirements and Quality Metrics are met
• Assist manager in Weekly meetings, Buzz meetings and other ad hoc meetings with Onshore/Offshore
📌 Vice President (Gurugram)
🏢 NAB
📍 Gurugram