Join Houzeo as a Customer Success Associate
Are you passionate about delivering exceptional customer experiences and excited about
scaling a high-growth startup? At Houzeo, we're revolutionizing the real estate market by
empowering homeowners to sell their properties with ease, and we're looking for a dynamic
Customer Success Associate to join our team
About Houzeo:
Houzeo is an innovative online platform that helps homeowners sell their properties by
eliminating traditional intermediaries. Our comprehensive suite of services includes property
listing management, market analysis, electronic disclosures, and connections with real estate
professionals, attorneys, and escrow companies.
With our base in Manhattan, New York, and additional offices in Charlotte, North Carolina, and Mumbai, India, we are growing rapidly and making waves in the real estate tech space. We were proudly featured at TechCrunch Disrupt
Startup Battlefield and are already profitable with impressive month-over-month growth.
Position: Customer Success Associate
Location: Thane, Mumbai
Experience: 2+ years
What You'll Do:
● Elevate Customer Relationships: Take ownership of managing and enhancing
relationships with key and high-potential customers. Ensure they receive top-notch
service and satisfaction.
● Drive Value: Identify and implement opportunities to add value beyond our standard
offerings, and share these insights with your peers to maximize customer advantages
across the board.
● Mentor & Lead: Guide and support senior members of the Customer Success team,
helping them navigate complex customer interactions and develop their skills.
● Collaborate for Growth: Work closely with customers to drive growth and business
opportunities, aligning their goals with our services.
● Measure Success: Ensure that customer success metrics and methodologies are
effectively applied and adapted to each customer’s needs.
What We're Looking For:
● Customer Relationship Expertise: Proven experience managing cu