ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their growth opportunities. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.
The Opportunity:
This role is responsible for the day-to-day support of our institution partners, driving targeted enrollment growth and enhancing partner satisfaction. You will execute recruitment strategies, assist in conversion initiatives, and act as a liaison between institutions and ApplyBoard’s internal teams.
What you’ll be doing every day:
Applicant Support & Advising
Assist applicants with program inquiries and requirements
Provide advisement to students on alternative program options that meet their interests and educational backgrounds
Empathetically communicate application outcomes to our students, whether positive or negative
Action deferral-related processes and inquiries
Action refund-related processes and inquiries
Assist students in meeting enrollment conditions and resolve uncertainties post-offer
Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required
Ensure accurate and timely processing of applications using relevant systems and workflows
Document & Eligibility Review
Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
Review offer letters for student information consistency to ensure efficient application processing
School & Partner Collaboration
Work with our partnership schools and recruiters to resolve application issues and submit quality applications on