Job Purpose

Usha Ascot is seeking a passionate, charismatic, and knowledgeable Activity & Experience Manager to transform our guest experience. Inspired by top-tier eco-resorts, you will design and lead immersive nature, cultural, and recreational activities that connect guests to the unique heritage of Matheran. As a crucial brand custodian, you will ensure our guests leave with unforgettable memories, drive positive online reviews, and elevate our hospitality standard.

Key Responsibilities

? Curate & Lead Immersive Experiences
• Nature & Wildlife Guiding: Design and lead daily nature walks, bird-watching sessions, and forest treks, showcasing Matheran’s unique Western Ghats ecosystem.
• Local Culture Integration: Build relationships with local artisans, historians, and horsemen to curate authentic Matheran experiences (e.g., local history storytelling, stargazing, local crafts).
• In-Resort Entertainment: Develop engaging, eco-friendly daily itineraries for families, couples, and solo travelers (e.g., indoor/outdoor games, workshops, evening bonfires).





?️ Brand Custodian & Guest Engagement
• Host with Distinction: Act as the face of the resort’s experience team, proactively interacting with guests from check-in to check-out.
• Feedback & Reputation Management: Actively gather real-time guest feedback to improve services and systematically drive excellent reviews on platforms like TripAdvisor, Google, and OTA channels.
• Problem Solving: Turn any guest dissatisfaction into a positive experience through prompt, empathetic service recovery.

Required Skills & Qualifications
• Flora & Fauna Expertise: Solid, demonstrable knowledge of the Western Ghats ecosystem, including local birds, trees, insects, and Matheran’s unique geography.
• Education/Background: A degree/diploma in Hospitality, Tourism, Environmental Science, Forestry, or a certified Naturalist/Trekking guide course is highly preferred.
• Communication Skills: Exceptional command over English and Hindi

📌 Activity & Experience Manager (Matheran)
🏢 Best Eastern Hotels Ltd - India
📍 Matheran