Publication date : Oct 05, 2026, 12:00AM
Orange Business is here
About usJoin us at Orange Business
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic workplace to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Technical Operational Role: The role is owning responsibility for complex, high priority issues for AV/VC products polycom , Cisco, Jabra, Creston, ZOOM, Blue Jeans Cloud Video conferencing Solutions & Other OEM’s.
Technical Escalation Management : Ability to drive, front end incidents, escalation calls and communication to all parties.




Delivering a first-class Customer Service and maintaining good Customer Relations as well as Communications are key to this role.

Key Spoc for-
•Escalation SPOC for Build and Operational AV/VC products and endpoints like Polycom, Cisco, Jabra, Creston etc..AV/VC related Incidents.
•Ensure Service Delivery as per agreed SOW and agreed SLA.
•Assement and audit of existing customer for Audio Visual & Video Conferencing (AV/VC) solutions.
•Working with engineering team to finalize technical solution in the context of a specific project with extents to Orange product and managed services enhancements.
•Stay abreast of technical, financial, strategic and operational issues, options and advancements within the AV/VC industry relevant to the Orange services portfolio.
•Getting resolution from OEM, third parties, vendors and suppliers for fault and design query.
Excellent handling of Implementation projects
Mentoring for L1, L2 and Junior colleague and enhance their performance.
Take initiatives in l

📌 Subject Matter Expert (Gurugram)
🏢 Orange Business
📍 Gurugram