Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your Role And Responsibilities

Primary Responsibilities :

• Own the ultimate success of our SMB customers in your territory,ensuring they realise the full value of the Confluent Products.
• Accountable to maintaining customer health, driving consumption,forecasting and retention of the account base




• Maintain positive customer relationships through timely consumption check-ins with the customers, by sharing detailed customer usage metrics
• Leverage the insights gained from customer interactions to accurately forecast renewals, upsells or downgrades
• Own the renewal process, collaborate with internal stakeholders for timely execution of renewals, ensuring high retention rates
• Drive consumption through thorough understanding of use case and offering value added services tailored to customer needs
• Proactively identify risks, collaborate with internal stakeholders to come up with remediation plans and churn prevention
• Identify current selling opportunities by unlocking new usecases through effective Discovery and architecture deep-dive
• Work closely with the sales teams throughout the process - expansion , up-sell, risks and additional service/support opportunities within accoun

📌 Global Scale Customer Success Specialist (Bengaluru)
🏢 IBM
📍 Bengaluru