Job Title:- Microsoft Dynamics 365 (D365) ERP Program Manager

Experience:- 8 Years+

Location:- LTM Pan India

Job Description
• Lead comprehensive project planning activities ensuring alignment with organizational objectives.
• Manage and nurture relationships with key stakeholders across multiple levels to ensure project success.
• Establish and enforce robust project governance frameworks to maintain quality and compliance.
• Drive account management strategies to maximize business growth and client satisfaction Identify and leverage opportunities for account mining to expand service offerings and revenue.
• Collaborate with cross functional teams to ensure seamless project execution and delivery Monitor project progress risks and issues implementing corrective actions proactively.
• Maintain UpToDate knowledge of industry trends and market conditions impacting client businesses.
• Foster a culture of continuous improvement and operational efficiency within project teams

Roles and Responsibilities




• Develop and implement strategic plans for project and program delivery with zero escalation.
• Manage multiple accounts with profit and loss responsibility across global regions including US Europe UK and APAC.
• Build robust project and program management capabilities within teams to enhance delivery excellence.
• Engage with CXOlevel internal and external stakeholders to align project objectives with business goals.
• Drive customer satisfaction CSAT and project satisfaction PSAT metrics through effective delivery management.
• Lead financial and operational effectiveness initiatives including revenue and cost management.
• Collaborate with talent acquisition to plan and deploy the right skill sets for project execution.
• Support sales and marketing teams by creating proactive and reactive client propositions and participating in presales activities.
• Maintain high standards of integrity confidentiality and communication within a matrix organization.
• Identify

📌 Microsoft Dynamics 365 (Mumbai)
🏢 LTM
📍 Mumbai