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Global Managed Service – Identity and access Management – Staff

As a Entra Identity Operations Support Analyst, you will contribute to the operational excellence of the identity infrastructure using Microsoft Entra. Your role will focus on supporting the maintenance, monitoring, and troubleshooting of IAM services to ensure secure and productive access to organizational resources.

Key Requirements / Responsibilities:

• Oversee the day-to-day operations of Microsoft Entra identity services, ensuring high availability, performance, and security.

• Manage incident response and resolution related to IAM issues, minimizing impact on business operations.

• Troubleshoot and resolve SSO & MFA related issues in a timely manner





• Monitor the performance of SSO & MFA systems

• Provide technical support and guidance to users regarding SSO processes

• Document SSO configurations, procedures, and changes

• Assist in the daily operational tasks of managing Microsoft Entra identity services to maintain system health and performance.

• Support the resolution of IAM-related incidents and service requests in a timely manner.

• Help monitor identity systems for performance issues, potential breaches, and unauthorized access attempts.

• Contribute to the maintenance of operational documentation, including runbooks, procedures, and service records.

• Participate in the execution of routine access reviews, certifications, and audits.

• Collaborate with IT and security teams to align IAM operational activities with security policies and compliance standards.

• Learn and apply best practices for IAM operations, with a focus on

📌 GMS-Staff-Entra ID (Noida)
🏢 EY
📍 Noida