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Job Title
Tech Lead, Client Tech Support Engineering

4. Technical Lead – Client Tech Support
Position Summary
The Technical Lead is responsible for providing technical leadership, operational governance, and strategic direction for Tech support services. The role ensures application stability, operational excellence, team capability development, and successful delivery of client support objectives.
Key Responsibilities
Technical Leadership
• Serve as the primary technical authority for supported applications.
• Define support strategies, standards, and best practices.




• Provide guidance during major incidents and critical production events.
• Review technical designs, operational procedures, and support readiness.

Service Delivery Leadership
• Ensure compliance with SLAs, operational KPIs, and client commitments.
• Drive continuous improvement initiatives and automation opportunities.
• Monitor support performance metrics and identify improvement areas.
• Lead operational reviews and service improvement plans.

Incident & Problem Management
• Govern major incident management processes.
• Lead root cause analysis and corrective action planning.
• Drive reduction of recurring defects and operational risk.
• Coordinate cross-functional teams during high-severity incidents.

Team Development
• Mentor and coach support engineers across all levels.
• Conduct technical reviews and knowledge-sharing sessions.
• Support hiring, onboarding, and capability developmen

📌 Tech Lead, Client Tech Support Engineering (Pune)
🏢 Fiserv
📍 Pune