Job Requirements

Role/ Job Title: Lead - Operations Head - IBU, GIFT CITY

Function/ Department: Wholesale Banking Operations

Job Purpose: 'The role bearer has to ensure and sustain superior operations and service delivery across all products offered in the IBU in line with market demand. He/She will be involved in day to day activities related to processing of Customer requests, reconciliations and participate in Branch Internal and statutory audit process, to provide timely support to business stake holders and to manage their expectation which should be in tandem with client expectation. The role bearer is a seasoned and experienced wholesale banking operations specialist to monitor, control and execute the process.

Roles & Responsibilities:

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• Responsible for overall management of IBU Branch operations involving Trade Finance, General Banking Operations, Capital Market Operations for IBU, including any other recent products offered in the future.
• Responsible for overall control of the operational activities including Operations Teams at DTA for Trade Credits, ECBs, LC/BG,



and other products offered from time to time, and act as the SPOC for other IFSCA/FEMA related queries/issues.
• Ensure adherence of all IBU activities as per the defined SOPs/Framework/Plans.
• Responsible for ensuring quick turn-around time and error-free processing of transactions.
• Manage branch operations staff, including recruitment, training, and performance management.
• Responsible for monitoring the Customer Complaints and handling overall escalations and undertaking steps towards Analysis of Root Cause and ensuring non-Recurrence.
• Ensure periodical Reporting / MIS to the Central Office to ensure Onward Submission within Timelines.
• Ensure accurate and timely MIS and internal reporting.
• Drive operational excellence, including technology automation, process simplification and analytics projects
• Drive operational efficiency and ensure cost saves

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• Be engaged with IBUs a

📌 Operations Head-IBU, GIFT CITY (India)
🏢 IDFC FIRST Bank
📍 India