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Role Summary:
The Senior Operations Analyst supports revenue cycle operations by driving accurate, timely work across authorization, accounts receivable, and revenue cycle management processes. This hybrid role is based in Chennai, India, and is designed for someone with experience in healthcare operations and life sciences-related workflows. The position will report to the Operations Manager.
Team Summary:
athenahealth offers a variety of Revenue Cycle Management services to its clients in supporting their continued revenue growth. Operations teams manage a significant share of the organization’s service delivery and play a key role in maintaining quality, efficiency, and customer outcomes. The Senior Operations Analyst is responsible for executing operational tasks accurately and on time, supporting process adherence, and contributing to steady performance across assigned workstreams. This role works closely with internal teams to support day-to-day operations,



identify process improvements, and help maintain consistency in client-facing service delivery.
Essential Job Responsibilities:
• Execute revenue cycle management tasks with accuracy and timeliness across assigned work queues.
• Review and process accounts receivable (AR) work items to support resolution of outstanding claims and payment-related issues.
• Manage authorization-related activities, including validation, tracking, and follow-up to support service continuity.
• Analyze operational data to identify trends, recurring issues, and opportunities to improve workflow performance.
• Coordinate with internal partners to resolve process gaps and support smooth handoffs across teams.
• Maintain documentation and updates related to work status, exceptions, and operational outcomes.
• Support quality standards by following established procedures and escalating issues when needed.
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📌 Senior Operations Analyst (Chennai)
🏢 Athenahealth
📍 Chennai