? Remote | UAE-Based Company ADS Management Tax Consultancy LLC
? Full-Time | Operations Department
? Salary: Up to INR 30,000/month
We are looking for a friendly, skilled, and organized Client Feedback & NPS Coordinator to join our Operations team.
Key Responsibilities:
• Conduct client feedback calls after completed services
• Track feedback and prepare monthly NPS reports
• Handle and follow up on client concerns until resolution
• Encourage genuine Google/Trustpilot reviews and identify testimonials/referrals
• Identify client trends, complaints, and suggestions
• Support client webinars and collect post-session feedback
Requirements:
• 2+ years of experience in customer service, client relations, customer success, or similar roles
• Excellent spoken and written English
• Arabic and/or Hindi/Urdu is an advantage
• Strong communication, organization, and follow-up skills
• Comfortable with Excel/Google Sheets and online communication tools
• Available during UAE working hours (GST)
• Own laptop, stable internet, and a quiet workspace
Nice to Have: Experience in accounting, VAT, tax, business services, NPS, or customer satisfaction.