About E2M
E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing.
Founded on strong business ethics, we are an equal opportunity organisation powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together.
About the Role
We are looking for a skilled Desktop Support Engineer / System Administrator to manage, support, and secure our IT infrastructure. The ideal candidate should have robust hands-on experience working primarily with macOS, Windows, and Linux systems, expertise in network troubleshooting, firewalls, VPNs, email systems, endpoint management, and helpdesk ticketing systems with SLA adherence. This role requires a proactive individual who can independently resolve technical issues,
provide reliable end-user support, and maintain IT security and operational best practices in a structured environment.
Responsibilities
Helpdesk & SLA Management
• Handle IT incidents and service requests through the Helpdesk / Ticketing System
• Log, prioritize, track, and resolve tickets according to defined SLA timelines
• Ensure timely communication, status updates, and resolution documentation
• Escalate complex issues when required and coordinate with internal teams
• Identify recurring issues and recommend long-term preventive solutions
Desktop & End-User Support
• Provide support for macOS, Windows, and Linux systems
• Troubleshoot hardware, OS, application, and performance-related issues
• Configure and maintain laptops, desktops, printers, and peripherals
• Perform employee onboarding and off-boarding (devices, access, tools)
• Support remote users and hybrid work environments
System Mig
📌 Desktop Support Specialist (Ahmedabad)
🏢 E2M
📍 Ahmedabad