We are looking for an experienced AI Solution Architect with strong expertise in Generative AI, LLMs, conversational AI, and Sprinklr-based contact center solutions.

The role will be responsible for owning the AI solution architecture, translating business outcomes and use cases into technical AI requirements, mapping appropriate Sprinklr and Generative AI capabilities, defining scalable solution patterns and guardrails, and providing architecture leadership throughout implementation and delivery.

The ideal candidate should remain hands-on with AI architecture and solution design while guiding engineering teams and ensuring production-ready solutions.

Key Responsibilities

• Engage with business and product stakeholders to understand business use cases, customer journeys, constraints, and success criteria.
• Translate business requirements into explicit and actionable technical AI requirements.
• Assess and map relevant Sprinklr AI, Conversational AI, Knowledge, Automation, and Integration capabilities to business requirements.
• Design end-to-end Generative AI solutions covering:




• LLMs and prompt engineering
• Grounding and RAG
• Agentic AI patterns
• Orchestration
• Enterprise integrations
• Context management
• Observability
• Human handoff

• Create solution designs and provide technical guidance to AI, bot, and engineering teams.
• Define and review approaches related to intents, entities, dialogues, prompts, knowledge, APIs, integrations, and testing.
• Lead technical architecture reviews and resolve design decisions, dependencies, and technical trade-offs.
• Ensure AI solutions align with enterprise architecture, integration, data, security, and governance standards.
• Review implementation quality, testing results, observability evidence, risks, and production readiness.
• Guide teams in defect resolution, performance tuning, optimization, and solution improvements.
• Lead backlog refinement and grooming from a technical AI architecture perspective.
• Defin

📌 AI Solution Architect – Generative AI (Kolkata)
🏢 Altraize
📍 Kolkata