Associate Program Manager
Learner Success & Program Operations
HR conctact details - (phone hidden) & Email.id -
[email protected]
Location : Bangalore (HSR Layout) — Work From Office
Reports To - Senior Manager / Associate Director
Working Days 5 days/week (Rotational); weekday offs, with weekend
availability required Shift Timing
Position Summary
US Timing (Rotational) — 7:30/8:30 PM to 4:00/5:00 AM IST,
or 4:00/5:00 AM to 2:30/3:30 PM IST
We are looking for a energetic and learner-focused Associate Program Manager to manage the successful delivery of
online education programs. The role involves managing end-to-end program operations, driving learner engagement,
coordinating with internal and external stakeholders, and ensuring a seamless learning experience for working
professionals enrolled in programs associated with global universities.
The ideal candidate should possess strong communication, empathy, and problem-solving skills, along with the ability to
collaborate effectively with learners, instructors/faculty, and cross-functional teams.
Key Responsibilities
Learner Engagement & Experience
• Own the learner experience across assigned cohorts by driving engagement and serving as the primary point of
resolution for complex learner queries beyond AI and self-service channels.
• Manage learner interactions through emails, tickets, and phone calls, building strong relationships and resolving
concerns and escalations with empathy and sound judgment.
• Conduct proactive learner engagement initiatives to improve participation, satisfaction, and program completion.
• Support learners with LMS navigation, program schedules, assignments, and the overall learning experience.
• Gather learner feedback and collaborate with stakeholders to continuously improve program quality.
Program Delivery & Operations
• Coordinate and conduct induction sessions for new cohorts.
• Ensure seamless delivery of live online classes, assessments, projects, and
📌 Associate Program Manager (India)
🏢 Simplilearn
📍 India