Key Responsibilities
Client Onboarding & Product Adoption
▪ Conduct onboarding sessions for new clients and ensure a smooth transition onto
the Growth OS platform.
▪ Educate clients on platform features, workflows, and AI capabilities.
▪ Drive product adoption by helping clients effectively utilize key modules and
functionalities.
▪ Monitor client engagement during the initial onboarding period and proactively
assist clients requiring additional support.
Client Success & Relationship Management
▪ Build solid relationships with clients by understanding their business goals and
challenges.
▪ Conduct regular follow-ups to ensure clients continue to receive value from the
platform.
▪ Identify opportunities to improve client engagement and overall experience.
▪ Work towards increasing client satisfaction and long-term product adoption.
Client Support
▪ Serve as the first point of contact for functional and product-related client queries.
▪ Provide timely and effective resolutions for client concerns.
▪ Coordinate with the Technical Support team for technical issues requiring further
investigation.
▪ Ensure client queries are tracked and resolved within defined service levels.
Client Feedback & Product Improvement
▪ Capture client feedback, feature requests, and improvement suggestions.
▪ Identify recurring client concerns and communicate insights to the Product and
Engineering teams.
▪ Participate in product improvement discussions by representing client needs and
expectations.
Documentation & Knowledge Management
▪ Maintain accurate records of client interactions, feedback, and resolutions.
▪ Develop and update Knowledge Base articles, FAQs, and client help
documentation.
▪ Ensure all client interactions are properly documented for future reference.
Cross Functional Collaboration
Collaborate closely with the Product, Engineering, QA, AI, and Technical Support
teams to deliver a consistent, high-quality client experience and contribute towards
continuous product enha