Department- Global HAM, Print & Patch

Location- Bangalore

Are you passionate about service leadership, hardware asset governance and working with global stakeholders? We are looking for an experienced Service Manager to lead the governance, vendor management, commercial coordination and continuous improvement of our Hardware Asset Management service. You will help strengthen global control of end-user hardware throughout the full asset lifecycle.

The position

As Associate Lead Service Manager – Hardware Asset Management, you will be accountable for service performance, vendor governance and commercial coordination for the Hardware Asset Management service. You will provide leadership and prioritisation across the specialist workstreams while ensuring risks, decisions and actions are visible to the relevant governance and management forums.

• Lead end-to-end service governance for Hardware Asset Management, covering service performance, risks, decisions and improvement priorities.
• Manage vendors and coordinate delivery, risks, actions and commercial matters,



including vendor governance meetings and follow-up.
• Coordinate invoice validation, discrepancy resolution, budget inputs, forecasts, cost follow-up and settlement-related matters.
• Coordinate compliance activities, audit preparation, evidence collection and remediation follow-up.
• Monitor SLAs and service performance and drive corrective and improvement actions where required.
• Prepare consolidated management reporting covering service performance, commercial status, risks and key decisions.
• Manage regional hardware asset management stakeholders and conduct governance across regions.
• Coordinate with Finance, IT Security, Sustainability, Procurement, Product and technical teams on relevant GHAM requirements.
• Ensure newly appointed regional hardware asset management responsible receive the required training and onboarding, and maintain supporting guidance.
• Coordinate automation and enhancement o

📌 Associate Lead Service Manager I- HAM (Bengaluru)
🏢 Novo Nordisk
📍 Bengaluru