Key Responsibilities

Strategy

• Result-driven qualified having experience in lending products-Loan Against Securities, delivering consistent and reliable results, supporting revenue growth and improving cost efficiency. Expertise in optimizing individual performance, improving operational and financial efficiency, enhancing capital position, and maximising compliance to mitigate risk coupled with domain knowledge of equity capital market

Customer Service & Relationship Management

• Act as the primary point of contact for LAS customers for servicing-related requests.
• Ensure prompt resolution of customer queries, complaints, and escalations.
• Maintain high customer satisfaction through proactive communication and service delivery.
• Build and strengthen relationships with HNI/UHNI and retail clients.

Operations & Process Management

• Manage LAS servicing activities including account maintenance, renewals, lien creation/release, limit enhancements, share substitutions, and account closures.
• Coordinate with Credit, Operations, CDD, Risk,



and Custody teams for seamless customer servicing.
• Monitor service turnaround times (TAT) and drive process improvements.
• Ensure accurate documentation and record management.

Portfolio Monitoring

• Track customer portfolios and identify servicing opportunities.
• Support retention and renewal initiatives.
• Monitor exceptions and ensure timely closure of pending cases.

Risk, Compliance & Governance

• Ensure adherence to regulatory requirements, internal policies, and operational controls.
• Maintain data confidentiality and customer information security.
• Escalate operational risks, control gaps, and customer-impacting issues promptly.
• Support audit, compliance, and regulatory reviews as required.

Stakeholder Management

• Collaborate closely with Relationship Managers, Sales Teams, Operations, Credit, and Support Functions.
• Drive coordination among internal teams to enhance the customer experience.
• Provide

📌 Customer Service Manager (Mumbai)
🏢 Standard Chartered India
📍 Mumbai