Client is looking for an experienced Salesforce Business Analyst with strong hands-on experience in Salesforce Field Service (FSL). The candidate will work closely with business stakeholders and Salesforce technical teams to understand requirements and translate them into scalable FSL solutions.

Key Responsibilities

· Gather, analyze, and document business requirements related to Salesforce Field Service (FSL).

· Work with stakeholders to understand field service processes and translate them into Salesforce solutions.

· Create BRD, user stories, acceptance criteria, process flows, and functional specifications.

· Work closely with Salesforce Developers, Architects, and QA teams throughout the implementation lifecycle.

· Analyze and document FSL workflows, scheduling, dispatch, work orders, service appointments, and mobile processes.

· Participate in requirement walkthroughs, solution discussions, UAT, and defect resolution.

· Support end-to-end delivery from requirement gathering through deployment and post-production support.





· Identify process improvements and recommend appropriate Salesforce/FSL solutions.

Required Skills

· 4+ years of experience as a Salesforce Business Analyst.

· Strong hands-on experience with Salesforce Field Service (FSL).

· Valuable understanding of Work Orders, Service Appointments, Service Resources, Scheduling, Dispatching, and Field Service Mobile.

· Strong experience in requirements gathering, process mapping, user stories, and UAT.

· Good understanding of Salesforce CRM and standard Salesforce functionality.

· Experience working in Agile/Scrum environments.

· Strong communication and stakeholder management skills.

Good to Have

· Salesforce Field Service Consultant certification.

· Experience with Salesforce Service Cloud.

· Understanding of Salesforce integrations and data flows.

· Experience working with geographically distributed teams.

Location: Remote / As per project requirement Experience: 4+ Years Joining: Im

📌 Salesforce Field Service Lightning Business Analyst (India)
🏢 Philodesign Technologies
📍 India