Job Description

The Associate – Business Operations (L2) provides day-to-day operational support to client-facing teams and helps manage the project lifecycle and pipeline. The role coordinates with project leadership and internal functions, including Staffing, Billing and Collections, Deal Administration, and Finance, to support accurate reporting, timely execution, and effective issue resolution.

The ideal candidate is detail-oriented, analytical, adaptable, and comfortable managing multiple priorities in a rapid-paced environment. A willingness to adopt AI-enabled ways of working is essential; hands-on experience with AI agents will be an advantage.

Your Impact:

Operations support

• Perform standard operational tasks for an account or a group of small accounts with appropriate oversight.
• Liaise with internal teams, including Staffing, Collections, Invoicing, and Client Finance.
• Maintain timely and accurate updates in key reports and systems.
• Identify operational or financial challenges, collaborate on resolutions, and escalate issues promptly when required.




• Coordinate and support month-end, quarter-end, and year-end closing activities for assigned accounts.
• Provide ad hoc reports and data as needed.

Reporting and Data Analysis

• Update the Operations Dashboard and facilitate reviews for assigned clients and Client Partners.
• Create and maintain trackers and support occasional ad hoc reporting requirements.
• Perform basic Excel tasks using formulas and simple logical functions, with appropriate oversight.

Client and Stakeholder Mgt:

• Coordinate with project leadership and internal teams such as Finance, Staffing, Billing, and Collections
• Build and maintain effective working relationships with delivery teams and, where applicable, client operations teams.
• Engage stakeholders clearly and ensure shared understanding to support effective decision-making

Risk Management:

• Understand how collections, contracts, invoicing, and revenue tracking

📌 Associate Business Operations (Gurugram)
🏢 Publicis Sapient
📍 Gurugram