Senior Brand Associate – B2B Customization & Vendor Operations

Team: Amazon Wholesale India Pvt. Ltd. (AWIPL)

Location: Bengaluru

About the Role

The role will support the Customization Workstream for B2B Large Corporate Orders and Vendor Operations for Kitchen, Beauty, and Personal Care Appliances (PCA) GLs. The associate will work closely with internal stakeholders across Product, Vendor Ops, and Supply Chain teams to ensure seamless execution of customized bulk orders for enterprise customers and day-to-day operational hygiene for vendor partners.

This is a 50:50 split role—balancing executional ownership of the customization program and operational support to maintain vendor performance metrics across designated GLs.

Key Responsibilities

1. B2B Customization Workstream (50%)

• Support end-to-end execution of large corporate orders, including requirement gathering, customization brief consolidation, and coordination with brands and vendors.
• Liaise with vendors, design teams, and 3P partners to ensure product customization (packaging, bundling, engraving, labeling, etc.)



is completed within agreed SLAs.
• Track order progress, maintain status dashboards, and raise proactive flags to mitigate risk to delivery timelines.
• Partner with the Business Development and Category teams to create repeatable SOPs for future large-order handling.
• Identify process gaps and drive continuous improvement initiatives to simplify the customization workflow.

2. Vendor Operations – Electronics, Camera, Wireless Accessories & PC GL (50%)

• Support day-to-day vendor operational hygiene including purchase order (PO) tracking, ASN and GRN issues, inventory reconciliation, and payment query resolution.
• Partner with Vendor Managers and Ops Finance to ensure timely resolution of disputes and maintain healthy vendor scorecard metrics.
• Monitor inbound performance, order confirmation rates, and defect metrics; raise tickets or coordinate with stakeholders for resolution.
• Sup

📌 Senior Brand Associate –B Customization (Bengaluru)
🏢 Polkadot Creative
📍 Bengaluru