Work Schedule: This role supports our US-based customers and operates during US Pacific business hours. The standard working hours are approximately 9:30 PM to 7:30 AM IST, with a seasonal adjustment of about one hour during US Daylight Saving Time (DST). As this schedule is a core requirement of the role, we encourage you to apply only if you are comfortable working these hours.
About Autonomize AI
Autonomize AI is a multi-tenant healthcare SaaS company building AI Studio — a platform for designing, running, and operating AI agents that power payer and provider workflows: prior authorization, eligibility, claims, and member/provider operations. Our customers run mission-critical healthcare processes on us, where downtime and errors have real human consequences.
The Role
We are hiring a ASOps Senior Support Engineer for Autonomize's Application Managed Services (AMS) team in Bengaluru. You are the deepest technical escalation point in India support — the engineer who takes the complex, recurring, and architecture-level incidents that L2 cannot resolve,
finds true root cause, and implements lasting fixes. You work directly with application code, data pipelines, and cloud infrastructure, and partner closely with Engineering to turn production pain into permanent solutions.
You operate during US Pacific business hours, mentor L2 engineers, and help the ASOps Manager harden the runbooks, automation, and escalation model that keep our healthcare customers reliably served.
Why This Role Matters
• You resolve what others can't. The hardest production problems land on you — and stay solved when you're done.
• You prevent repeat incidents. Your root-cause work and automation reduce reliance on heroics over time.
• Healthcare is unforgiving. Reliability of payer and provider workflows is non-negotiable.
• You shape the platform. Patterns you surface feed directly into Engineering and Product roadmaps.
What You'll Do
• Own complex and recur
📌 Senior Application Support Operations Engineer (Bengaluru)
🏢 Autonomize AI
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.