Role Overview

We are looking for an experienced Returns Executive to independently manage and streamline the end-to-end returns function. The role covers RTO and RTV processes, marketplace and Q-Commerce returns, and claims settlement with logistics partners. The focus is on accuracy, timely closure and minimal inventory loss.

Key Responsibilities Returns Management

• Manage end-to-end RTO (Return to Origin) and RTV (Return to Vendor) processes.
• Handle returns and claims across Amazon and other online marketplaces.
• Manage Quick Commerce (Q-Commerce) returns and ensure timely closure.
• Monitor and oversee the complete returns process to ensure accuracy, timely closure and minimum inventory loss.

Inspection, Repair and Restocking

• Coordinate the inspection, repair, restocking and system updating of returned products.

Claims and Logistics Coordination

• Handle claims for damaged, missing, short or incorrect items received through shipping and logistics partners.
• Coordinate with courier and shipping partners to resolve return-related discrepancies and settle claims.





Process Improvement

• Establish, implement and continuously improve returns processes and SOPs.
• Identify recurring issues in the returns process and recommend corrective actions to reduce losses and improve operational efficiency.

Reporting and Documentation

• Maintain accurate records and reports for returns, claims, repairs, restocking and pending cases.

Cross-Functional Coordination

• Work with the Warehouse, E-commerce, Sales, Finance and Customer Service teams to resolve return-related issues smoothly.

Desired Candidate Profile Experience

• 3–5 years of relevant experience in Returns, E-commerce Operations, Warehouse Operations or Reverse Logistics.
• Hands-on experience with marketplace returns and claims, preferably on Amazon and other major marketplaces.

Knowledge and Skills

• Positive understanding of RTO, RTV, Q-Commerce and reverse logistics processes.
• Strong knowledge of

📌 Returns Executive (Mumbai)
🏢 Neuraleap Group
📍 Mumbai