The Credit Operations Manager – Retail Assets is responsible for managing end-to-end operational activities related to loan disbursals across PAN India locations. This includes handling original property documents, coordinating with internal teams and external vendors, and overseeing a team of local operations officers. The role ensures timely and error-free processing of loan documentation while maintaining service level agreements (SLAs) and turnaround times (TATs).
Key Responsibilities
Primary Responsibilities
• Manage original property documents for loan applications.
• Execute on-ground disbursal activities such as cheque handling and preparation of documents for legal vetting.
• Collaborate with sales and credit teams to resolve documentation-related queries promptly.
• Liaise with legal and technical vendors for document verification.
• Supervise a team of local operations officers responsible for post-disbursal checks and physical document collection and scanning.
• Ensure adherence to defined SLAs and TATs for end-to-end loan disbursal processes.
Secondary Responsibilities
• Not applicable
What We Are Looking For
Education
• Graduate in any discipline (mandatory)
Experience
• Relevant experience in credit operations or retail asset operations preferred
Skills and Attributes
• Solid organizational and coordination skills
• Attention to detail and accuracy in document handling
• Ability to manage teams and ensure process compliance
• Effective communication and stakeholder management
• Commitment to meeting service delivery timelines and quality standards
📌 Credit Operations Manager (Chandigarh)
🏢 IDFC FIRST Bank
📍 Chandigarh
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