Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

About The Role

An experienced ServiceNow AI Architect Lead to shape and drive the next generation of AI-powered solutions on the ServiceNow platform. This is a strategic leadership role responsible for defining enterprise-wide AI architecture standards, governing solution designs, and enabling scalable AI adoption across business functions.

What You'll Do

• Lead the design and evolution of the ServiceNow AI target architecture.
• Establish architecture standards for AI models, agents, prompts, integrations, and reusable AI components.
• Define technical principles for scalability,



resiliency, security, and operational excellence.
• Review and approve AI solution designs, ensuring alignment with enterprise architecture and governance standards.
• Partner with business leaders, product owners, enterprise architects, and engineering teams to deliver business value through AI innovation.
• Drive best practices for Responsible AI, data privacy, security, and regulatory compliance.
• Evaluate emerging AI technologies and translate them into practical enterprise solutions.
• Serve as a thought leader and trusted advisor for AI strategy and architecture.

What We're Looking For

Required

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related field.
• 10+ years of enterprise application architecture experience.
• 5+ years of hands-on ServiceNow architecture experience.
• Solid expertise in Generative AI, Large Language Models

📌 ServiceNow AI Architect Lead (Bengaluru)
🏢 Merck Group
📍 Bengaluru